Delivery Policy

Effective Date: 28/02/2025
Last Updated: 08/08/2025
Structura Reports provides digital engineering documentation. No physical goods are delivered.
1. Delivery Method:
  • Secure delivery via email or encrypted download links.
  • File formats: PDF, DOCX, DWG, or as agreed.
Standard Delivery Timelines:
  • Basic Reports: 3–5 business days
  • Custom Technical Documents: 7–14 business days
  • Urgent Projects: Available at an extra cost
Final delivery dates are confirmed after complete project briefing.
3. Client Responsibilities: Partial or full refunds may be offered if:
  • Timely submission of input materials, references, and approvals.
  • Download and securely store files within 30 days.
4. Delays and Exemptions: We are not responsible for delays caused by:
  • Late or missing client inputs
  • Scope changes mid-project
  • Force majeure or technical issues
5. Non-Receipt of Deliverables: Didn’t receive your report?
  • First, check your spam folder.
  • Then, email support@structurareports.com within 3 days of expected delivery.
We will promptly investigate and resend if required.
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