Refund Policy
Effective Date: 28/02/2025
Last Updated: 08/08/2025
Last Updated: 08/08/2025
At Structura Reports Limited, we are committed to delivering high-quality, customized engineering
reports and documentation to clients worldwide. As a professional service provider, we invest
significant expertise, time, and resources into each project. Our refund policy is designed to be fair and transparent.
1. General Refund Conditions:-
- Refunds are not guaranteed once a project has been initiated or delivered.
- Each refund request will be assessed on a case-by-case basis, based on work completed and nature of the issue raised.
2. Non-Refundable Scenarios:
We do not offer refunds in the following cases:
We do not offer refunds in the following cases:
- Change of mind after order placement.
- Delays due to incomplete or delayed client input.
- Subjective dissatisfaction when deliverables match the agreed scope.
- Once digital files are delivered or accessed.
- Requests submitted more than 7 days after delivery.
3. Eligible Refund Scenarios:
Partial or full refunds may be offered if:
Partial or full refunds may be offered if:
- Work delivered is materially different from the agreed scope.
- The report contains substantial technical or factual errors affecting usability.
4. How to Request a Refund:
Email: support@structurareports.com
Subject: Refund Request – [Order ID] Include a clear explanation, your contact information, and any supporting evidence. We respond within 3 business days, and aim to resolve within 10 business days.
Email: support@structurareports.com
Subject: Refund Request – [Order ID] Include a clear explanation, your contact information, and any supporting evidence. We respond within 3 business days, and aim to resolve within 10 business days.